If you receive a defective or damaged product, please contact us as soon as possible by phone at +30 210 770 6281 or by email at sales@brazilianos.gr, providing details of the issue. 

If your claim is confirmed, you may choose between: 

• A full refund, or 
• A replacement with the same product or another product of your choice. 

Refunds will be processed within 14 days of receiving your return request. However, the refund may be delayed until we have received the returned product or proof that it has been sent back. 

Where applicable, the refund will also include the original shipping costs paid for the purchase. 

Conditions for Returning a Defective Product 

A defective product may be returned provided that: 

1. The return is completed within 14 calendar days from the date of delivery. 
2. The product is returned in its original condition, with its original packaging unopened and undamaged. 

Returns can be made: 

• At any of our physical stores: 
• 37 Papagou Avenue, Zografou, Attica 
• 47 Eleftheriou Venizelou Avenue, Nea Smyrni, Attica 
• 60 Ymittou Street, Pangrati, Athens 
• Or via our partner courier service, after contacting us in advance. 

Order Cancellation 

You may cancel your order by contacting us via email before it has been dispatched. 

Order cancellations are accepted up until you receive confirmation that your order has been shipped, and no later than two (2) business hours after the order has been placed. 

Once your order has been dispatched, cancellation is no longer possible.